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Some shared review comments don't appear in PDF, but XML file folder and Tracker show them

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We have been hosting Shared Acrobat Reviews on our internal server for years (hundreds of PDFs). Within the past few weeks, some reviewers have published their comments (such as an Approved stamp) normally, but they don't appear in the PDF document when you open the PDF from the server. The Tracker counts the comment (under Comments Total), and the auto-generated associated XML file for the comment appears in the server folder, but the comment doesn't appear in the document. Clicking Check for New Comments reports "No new comments."

 

We have made no changes to our server that would generate this issue, so it must be a problem with the Acrobat software. I am using Adobe Acrobat Pro XI version 11.0.07 on a Windows 7 PC. My reviewers are using the latest version of Reader.

 

Anyone else experiencing this problem or know of a fix? Thanks!


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